First and foremost, the reputation management firm should be willing to work hand-in-hand with your customer service team or department. Establishing a long-term program to protect and defend your company\u2019s brand and image involves not only internet wizardry, but a proactive approach to customer feedback and complaints.<\/p>\n
Once the need for such a working relationship is understood, an ORM company should provide most or all of the following services:<\/p>\n
<\/p>\n
Online Reputation Management Scores Explained<\/strong><\/p>\n Increasing concern over negative buzz on the internet has given rise to a number of tools designed to give businesses a snapshot of their online reputation. Most of the top tools use a ranking system of 1-100 (with 100 being the highest), but each score has a slightly different meaning. Here are two of the most important metrics:<\/p>\n <\/p>\n Internet Reputation Management Statistics<\/p>\n Anyone who has spent enough time online intuitively understands the need for online reputation management. But research done by a variety of academics, including some at Harvard Business School and the University of Michigan, makes it crystal clear that ORM is crucial for any serious business:<\/p>\n Under these circumstances, it is clear that maintaining a clean online reputation is critical in today\u2019s environment.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" First and foremost, the reputation management firm should be willing to work hand-in-hand with your customer service team or department. Establishing a long-term program to protect and defend your company\u2019s brand and image involves not only internet wizardry, but a proactive approach to customer feedback and complaints. Once the need for such a working relationship […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[30,21,28,27,20],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/posts\/824"}],"collection":[{"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/comments?post=824"}],"version-history":[{"count":1,"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/posts\/824\/revisions"}],"predecessor-version":[{"id":825,"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/posts\/824\/revisions\/825"}],"wp:attachment":[{"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/media?parent=824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/categories?post=824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webigg.com\/blog\/wp-json\/wp\/v2\/tags?post=824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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